Cookie policy

Last updated 15 September 2026.

1. What cookies are and how we use them

Cookies are small text files placed on your device when you visit pouchhaus.co.uk. Similar technologies — such as pixels, local storage, session storage and software development kits — are covered by this policy wherever we refer to “cookies”.
Cookies let the shop remember your basket between visits, keep you signed in securely, confirm your age, protect checkout against fraud, and — only where you agree — help us understand how the site is used and measure our advertising.
Some cookies are set directly by us (first-party cookies). Others are set by providers acting on our behalf, such as our payments, authentication, live chat, analytics and advertising partners (third-party cookies).
We only use non-essential cookies where you have given consent through our cookie banner, in line with the UK Privacy and Electronic Communications Regulations and UK GDPR. You can change or withdraw that consent at any time.

Strictly necessary cookies: required for the shop to function — your basket contents, sign-in session and authentication tokens, age confirmation, consent record, checkout security and fraud prevention. The service cannot operate correctly without these, so they cannot be switched off through our cookie controls.
Preference cookies: remember choices you make, such as your delivery preference, saved basket view or previously dismissed notices, to give you a more consistent experience.
Analytics cookies: help us count visitors, see which pages, brands and products are viewed, understand how people move through the shop, and fix problems. They are only set if you accept them in the cookie banner.
Marketing and advertising cookies: measure whether adverts for our products are working, limit how often you see the same advert, and show relevant offers on other sites or platforms. They are only set with your consent.
Live chat and support cookies: remember that you have an open conversation with our support team and keep your chat history during your visit.

Basket and checkout: identifiers that link your basket to your session so items survive page changes and sign-in, and tokens that lock a checkout while a payment is being verified.
Account and sign-in: session and refresh tokens used to keep you signed in securely, plus records of the sign-in provider you chose (email, Apple or Google).
Consent and age gate: a record of your cookie choices and your age confirmation so you are not asked again on every visit.
Launch and preview access: a temporary cookie that remembers when you have been given access to the site during our pre-launch period.
Security and fraud: short-lived cookies and device signals used to distinguish genuine customers from bots, protect payment flows and investigate suspicious activity.
Analytics and marketing: identifiers set by our analytics and advertising providers to measure visits and campaign performance. These are pseudonymised where possible and never used by us to identify you directly.
We keep this list under review as our providers change. Significant changes will be reflected in an updated “last updated” date on this page.

Session cookies last only while your browser is open and are deleted when you close it. They cover things like your current basket session and in-progress checkout.
Persistent cookies remain on your device for a fixed period — from a few hours for security tokens up to several months for consent records and analytics — or until you delete them.
The length of time we keep information collected through cookies follows the retention rules in our Privacy Policy.

We work with vetted providers for hosting, authentication, payments, live chat, analytics and advertising. Some of these providers set their own cookies when you use parts of the site that rely on their services.
Payment and wallet providers (including Apple Pay and Google Pay) may set strictly necessary cookies to protect their payment flows. These are covered by their own privacy and cookie notices.
Advertising providers act under our instructions and only where you have consented. We do not sell your personal information.
Where a provider processes information outside the United Kingdom, we use an approved transfer safeguard such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses.

You can accept or decline non-essential cookies through our cookie banner when you first visit, and change your choice at any time by reopening the banner or clearing the consent cookie from your browser.
Withdrawing consent stops new non-essential cookies from being set. Cookies already placed will remain until they expire or you delete them, so we recommend clearing your browser cookies after withdrawing consent.
All major browsers let you block or delete cookies through their settings. Instructions are usually found under “privacy” or “cookies” in your browser’s help section.
Blocking or deleting strictly necessary cookies will stop the shop working properly — your basket will not persist, you may be signed out repeatedly, and checkout and payment will not function.
You cannot opt out of strictly necessary cookies through our controls because the service cannot operate without them. If you have concerns, please contact us before placing an order.

Information collected through cookies — such as device data, IP address and pages viewed — is personal information under UK GDPR. Our Privacy Policy explains what we collect, why, who we share it with and how long we keep it.
You have the right to access, correct, delete or restrict the use of your personal information, to object to processing based on legitimate interests, and to ask for a copy of your data.
Analytics and advertising cookies are only used with your consent, so you can object to that processing at any time simply by declining them in the cookie banner.
For questions about cookies or to exercise your rights, email support@pouchhaus.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

We may update this Cookie Policy when our providers, features or legal duties change. The “last updated” date at the top of this page shows when it was last revised.
If a change materially affects how we use non-essential cookies, we will ask for your consent again through the cookie banner before setting them.