Every can 95p until Wed 4 Nov. Max 5 cans per account.Order before 4pm for same-day dispatchRoyal Mail Tracked 24 – next working day delivery
Pouch Haus
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Shipping & delivery

Tracked UK delivery on every order, packed discreetly and dispatched the same working day when you order before 4pm.

Order now and standard delivery should arrive Thursday 5 November – Friday 6 November.

Royal Mail Tracked 48
£2.99
2–3 working days
Royal Mail Tracked 24
£3.49
the next working day
Royal Mail Special Delivery by 1pm
£11.00
the next working day

The policy in short

  • Every order ships fully tracked, in plain unbranded packaging with nothing on the outside.
  • Order before 4pm UK time, Monday to Friday, for same-working-day dispatch.
  • Royal Mail Tracked 48 £2.99 (2–3 working days); Royal Mail Tracked 24 £3.49 (the next working day); Royal Mail Special Delivery by 1pm £11.00 (the next working day)
  • Deliveries are 18+ only — the courier may ask for photo ID on handover.
Ask about an orderReturns & refundsHelp centre

1. Overview of this policy

  • This Shipping & Delivery Policy explains how your Pouch Haus order is packed, dispatched and delivered, what each delivery option costs, when your order needs to be placed to make the next working day, and what happens if delivery is delayed or fails.
  • It forms part of our Terms & Conditions and applies to every order delivered within the United Kingdom, whether it was a one-off purchase, a bundle or a subscription box.
  • Dispatch cut-offs are measured against UK time (GMT/BST, as applies), and every order — no matter how small — ships fully tracked.
  • If anything here is unclear, contact us at support@pouchhaus.co.uk before ordering and we will be happy to help.

2. Delivery options and prices

  • Royal Mail Tracked 48 (£2.99) — delivered in 2–3 working days by Royal Mail, with full tracking from warehouse to doorstep.
  • Royal Mail Tracked 24 (£3.49) — delivered in the next working day by Royal Mail, with full tracking from warehouse to doorstep.
  • Royal Mail Special Delivery by 1pm (£11.00) — delivered in the next working day by Royal Mail, with full tracking from warehouse to doorstep.
  • Subscription boxes ship free of charge on tracked delivery, dispatched on the date you chose when setting up your subscription.
  • Free delivery is paused while our 95p takeover runs; the price of each delivery option is shown at checkout.
  • Next day delivery is a paid upgrade you choose at checkout. It is not applied automatically, and standard orders are not next day.
  • Next day delivery applies to orders placed before the dispatch cut-off on a working day, and the courier delivers on working days only.

3. Dispatch cut-off times and working days

  • Our dispatch cut-off is 4pm UK time, Monday to Friday. Orders confirmed and paid for before 4pm are packed and handed to the courier the same working day.
  • Orders placed after 4pm, at weekends or on a UK public holiday are dispatched on the next working day. You will receive an email with a tracking link as soon as your parcel leaves our warehouse.
  • “Working days” means Monday to Friday, excluding UK public holidays. A weekend order is treated as if it were placed on the next working day.
  • During exceptional periods — for example severe weather or a national courier delay — we will email affected customers with revised timings, and you can cancel affected orders for a full refund.

4. Discreet packaging

  • Every order ships in plain, unbranded, tamper-evident packaging. Nothing on the outside of the parcel identifies the contents or Pouch Haus — no logos, no product names, no scents.
  • The sender line on the label shows a neutral business name only, so the parcel is discreet whether it arrives at home, at work or at a collection point.
  • Products are sealed inside their original manufacturer packaging within the outer parcel, so cans arrive with seals intact.

5. Tracking your order

  • As soon as your parcel is handed to the courier we email you a tracking link. You can also find the latest tracking status for any order in your Pouch Haus account, or ask the assistant on any page.
  • Tracking usually updates within a few hours of dispatch. Delays in scanning updates are normal overnight and at weekends — a parcel can be moving even when the tracking page has not refreshed.
  • If tracking shows no movement for more than 2 working days after dispatch, contact us and we will raise an investigation with the courier.
  • For delivered parcels, the tracking scan is timestamped by the courier, and we use it to resolve delivery disputes.

6. Where we deliver

  • We deliver across the whole of the United Kingdom, including England, Scotland, Wales and Northern Ireland.
  • Scottish Highlands, Scottish Islands, the Isle of Man, the Channel Islands and BFPO addresses can take an extra working day, and some remote postcodes are served on a reduced timetable by our courier.
  • We do not currently deliver outside the UK, to PO boxes or to packing services — an age check is required on handover.
  • If you have a delivery question about a specific postcode, ask us before ordering and we will confirm the expected service.

7. Age verification on delivery

  • Nicotine pouches are age-restricted products. Every delivery requires the recipient to be 18 or over, and the courier may ask for photographic ID on handover.
  • If age verification fails on any delivery attempt, the courier will not leave the parcel. Repeated failures mean the parcel is returned to us and refunded in full, including any delivery charge.
  • The name on the delivery address does not need to match the name on the order, but whoever receives the parcel must be able to prove they are 18 or over.
  • We may also run pre-dispatch age and identity checks on orders where our fraud screening flags them, which can add a short delay — we will email you if this happens.

8. Failed, delayed or undeliverable parcels

  • If you are out when the courier arrives, they will follow the courier's standard process — usually attempting a neighbour or safe place, or leaving a card with collection instructions.
  • If a parcel cannot be delivered and is not collected or redelivered, it eventually comes back to us. Parcels that come back to us undelivered are refunded minus our standard delivery cost, unless the failed delivery was our fault or the courier’s.
  • If tracking shows your parcel as delivered but you have not received it, tell us within 7 days of the delivery scan and we will raise an investigation with the courier.
  • Delivery timescales are estimates from the courier, not guarantees. Where a delay is our fault or the courier's and it matters to you, tell us — we will usually refund the delivery charge or upgrade your next order.

9. Address changes and cancellations before dispatch

  • Need to change an address or cancel an order? Open the assistant on any page — if the parcel has not been picked yet, you can cancel it there and then, or ask us to change the address as a priority.
  • We can change the delivery address or cancel for a full refund any time before the parcel is handed to the courier. After dispatch, the parcel is on its way and our Returns & Refunds policy takes over instead.
  • Please check your address carefully at checkout — particularly flat numbers and postcodes. A redelivery fee may apply if the address you gave us was incorrect.
  • Subscription delivery addresses can be changed any time in your account, up until the box's billing date.

10. Contact and complaints

  • Use the assistant on any page for instant order, tracking and refund answers, or email support@pouchhaus.co.uk with your order number — we aim to reply within 1 working day.
  • If you are not happy with how we have handled a delivery question, tell us and it will be escalated to a senior member of the team for review.
  • Delivery is closely linked to returns: if a parcel arrives damaged or items are missing, tell us within 48 hours and read our Returns & Refunds policy — damaged items are replaced or refunded without needing to be posted back.
  • This policy is governed by the laws of England and Wales, and your statutory rights are never limited by it.

Questions about a delivery? Email support@pouchhaus.co.uk or read our Terms & Conditions.